{"app":{"width":0,"height":0,"threshold":"default","orientation":"landscape","notifications":{},"isBrowserEngine":false,"hasOverlayVisible":false,"hasLoaderVisible":false,"hasLoginLoaderVisible":true,"hasErrorVisible":false,"isConsentGiven":false,"cookieAuthorization":{},"isGigyaLoaded":false,"errorText":"","errorCtaText":"","errorCtaLink":"","altStyle":false},"page":{"fetching":false,"error":false,"isOffline":false,"isSSO":true,"previousSlug":null,"lastSlugWithoutPopin":"","slug":"/contactos/apoio-ao-cliente.html","location":{"base":"/contactos/apoio-ao-cliente.html","queryParams":{}},"data":{"jcr:title":"Apoio ao cliente","title":"Serviço de apoio ao cliente Dacia - formulário de contacto","hideInNav":false,"redirectType":"301","meta_robots_follow":"follow","sling:resourceType":"one/components/common/structure/caseform/homepage","meta_description_seo":"Preencha o formulário para contactar o serviço de apoio ao cliente Dacia. A nossa rede irá tratar do seu pedido. ","meta_robots_index":"index","hreflang":true,"sitemap":"default","content":{"sling:resourceType":"one/components/common/structure/content/globalZone","subMenuZone":{"sling:resourceType":"one/components/common/structure/content/subMenuZone","slice63vb":{"title":"Apoio ao cliente","sling:resourceType":"one/components/renault/common/slice63vB"},"slice64v0":{"sling:resourceType":"one/components/common/leadform/slice64v0","textIsRich":"true","formStepper":{"seoText":"

Através deste formulário irá estabelecer contacto com o serviço de apoio ao cliente Dacia.

"}}},"verticalContentZone":{"sling:resourceType":"one/components/common/structure/content/verticalContentZone","layout2Zone":{"sling:resourceType":"one/components/caseform/structure/content/layout2Zone","slice97v0":{"mandatoryLegend":"* Campos de preenchimento obrigatório. ","helpText":"Com resposta garantida em 24h, os nossos técnicos especializados esclarecem todas as suas dúvidas entre as 9h e as 18h de segunda a sexta (dias úteis).","vehicleSectionTitle":"Informações sobre o veículo","titlePrefix":"Apoio","titleSuffix":"ao cliente","submitButtonLabel":"Seguinte","sling:resourceType":"one/components/common/caseform/slice97v0","textIsRich":"true","formConfig":{"complaint":{"description":"A sua questão","selectLabel":"A sua questão diz respeito a...","errorMessage":"Preencha a descrição","types":{"1":{"type":"Certificados"},"2":{"type":"Histórico veículo"},"3":{"type":"Homologações"}}},"attachment":{"errorMessageSize":"O anexo excede o peso máximo permmitido (<5Mo)","errorMessageMissing":"Campos obrigatório. Por favor adicione o anexo.","formatsLabel":"Aceita formatos .jpg, .png, .pdf, <5Mo","isVisible":true,"errorMessageFormat":"O anexo não cumpre o formato válido (.jpg, .png, .pdf)","attachments":{"1":{"title":"Insira o seu documento","isMandatory":false},"2":{"title":"Insira o seu documento","isMandatory":false}}},"multimediaComplaint":{}},"legalNotice":{"showLegalNotice":false,"legalNoticeWithoutToggle":false}}}},"subFooterZone":{"sling:resourceType":"one/components/common/structure/content/subFooter/subFooterZone"}},"caseFunnelParams":{"stepperInfo":{"steps":[{"title":"Apoio ao cliente","url":"/contactos/apoio-ao-cliente.html"},{"title":"Concessionário","url":"/contactos/apoio-ao-cliente/concessionario.html"},{"title":"O seu veículo","url":"/contactos/apoio-ao-cliente/o-seu-veiculo.html"},{"title":"Os seus dados","url":"/contactos/apoio-ao-cliente/os-seus-dados.html"},{"title":"Confirmação","url":"/contactos/apoio-ao-cliente/confirmacao.html"}],"currentStepNumber":0,"currentVisualStep":0,"currentPage":0,"totalPage":1,"totalSteps":5,"firstStep":"/contactos/apoio-ao-cliente.html","nextStep":"/contactos/apoio-ao-cliente/concessionario.html"},"caseSubmissionError":"Ocorreu um erro. Tente novamente mais tarde.","formType":"Service Request","sling:resourceType":"one/components/common/structure/caseFunnelParams"},"featureFlipping":{"sling:resourceType":"one/components/page/featureFlipping"},"searchParams":{"apiKey":"AIzaSyB4yodCAiPQnITHO0kB5r5jFixbs9iWNi0","searchEngineKey":"017640197753520077557:nb5obpi5kd8","sling:resourceType":"one/components/structure/adminpage/site/searchParams"},"ccParameters":{"legal":"https://www.dacia.pt/cookies.html","position":"bottom","sling:resourceType":"one/components/structure/adminpage/site/cookieConsent","solution":"one"},"c2gParams":{"currency":"EUR","sling:resourceType":"one/components/structure/adminpage/site/c2gParams","ecologicalPriceType":"BONMAL"},"googleMapsParams":{"apiKey":"AIzaSyCAPAp5G88iHILzULTPHRsqcn_FbB-z-Kg","region":"pt","sling:resourceType":"one/components/structure/adminpage/site/googleMaps"},"authenticationParams":{"link":"https://my.dacia.pt/","text1":"Tem uma conta My Dacia?","text2":" Poupe tempo, faça o log in no My Dacia","sling:resourceType":"one/components/structure/adminpage/site/authenticationParams","textIsRich":"true","authenthificationPopin":{"createAccountLabel":"Criar uma conta","title":"login no My Dacia ","alreadyAccountLabel":"Já tenho conta My Dacia","introduction":"

"}},"customization":{"sling:resourceType":"one/components/structure/adminpage/site/customization"},"consumptionEfficiencyGraph":{"efficiencyIntro":"Saiba mais sobre as performances energéticas do seu motor.","efficiencyTitle":"Performance energética","sling:resourceType":"one/components/structure/adminpage/site/consumptionEfficiencyGraph","efficiencyConfigTitle":"Classe energética","textIsRich":"true","displayEfficiencyGraph":true},"professionalParams":{"isPro":false,"sling:resourceType":"one/components/structure/professionalParams"},"tyreLabelling":{"frontTyresLabel":"Pneus dianteiros","rearTyresLabel":"Pneus traseiros","tooltipTitle":"Rotulagem energética dos pneus","sling:resourceType":"one/components/structure/adminpage/site/tyreLabelling","textIsRich":"true","bodyCopy":"

Aqui pode aceder às etiquetas dos pneus compatíveis com a sua configuração.

Ao clicar em cada etiqueta ou ao digitalizar QR code com a câmara do seu smartphone, poderá aceder à ficha de informação detalhada do produto do pneu correspondente, directamente no website da União Europeia.

Devido às especificidades de produção do nosso veículo, poderão ser exibidas múltiplas etiquetas.Contacte o seu concessionário ou vá a https://www.dacia.pt/regulamento-europeu.html para mais informações.

"},"formParams":{"sling:resourceType":"one/components/structure/adminpage/site/formParams","brandsAndModelsParams":{"sling:resourceType":"one/components/structure/adminpage/site/brandsAndModelsParams"},"validation":{"contactFormPersonalId":"^.*$","zipCode":"^\\d{4}(-\\d{3,4})?$"},"receipt":{"yourOrderLabel":"O seu pedido","asapLabel":" Assim que possível","eWaste":" Cotação online","wishedOperation":"Operação desejada","yourAvailabilities":"A sua disponiblidade","dealerServices":" Serviços","yourCarLabel":"O seu veículo","yourAppointment":"A sua marcação","laborCost":"Valor","vehicleOfInterest":"O veículo em que tem interesse","selectedOffer":"A oferta selecionada","summaryLabel":" Resumo","payDealerLabel":"Total","yourDealerLabel":"O seu concessionário","offer":{"details":"Detalhe da oferta"}},"enginesTypes":{"1":{"label":"Elétrico"},"2":{"label":"Diesel"},"3":{"label":"GPL"},"4":{"label":"Gasolina"},"5":{"label":"Híbrido Gasolina"}}},"transverseParams":{"showVersionEngine":true,"disclaimerDirectDisplay":false,"sling:resourceType":"one/components/structure/adminpage/site/transverseParams","sameFontSize":false,"finance":{"jsProxyUrl":"//prod.rciservices.eu/proxy/js/latest/RCIFinancialProxy.min.js"}},"typesParams":{"sling:resourceType":"one/components/common/siteadmin/typesParams","items":{"1":{"name":"citadinos","title":"Citadinos","models":{"1":{"modelId":"sandero-b52-ph2"},"2":{"modelId":"sandero-stepway-b52-ph2"}}},"4":{"name":"familiares","title":"Familiares","models":{"1":{"modelId":"logan-l52-ph2"},"2":{"modelId":"logan-mcv-k52-ph2"},"3":{"modelId":"logan-mcv-stepway-k52-ph2"},"4":{"modelId":"lodgy-j92-ph1"},"5":{"modelId":"lodgy-stepway-j92-ph1"},"6":{"modelId":"dokker-k67-ph1"},"7":{"modelId":"dokker-van-f67-ph1"}}},"12":{"name":"suv","title":"SUV","models":{"1":{"modelId":"duster-hjd-ph1"}}}}},"seoParams":{"language":"fr-fr","sling:resourceType":"one/components/structure/adminpage/site/seo","hreflang":{"1":{"language":"pt-pt","rootPath":"https://easyconnectstore.renault.no/content/dacia/pt/pt.html"}},"sitelangs":{}},"siteParams":{"language":"pt","countryName":"Portugal","brand":"dacia","country":"pt","sling:resourceType":"one/components/structure/adminpage/site/site","locale":"pt-PT","rtl":false,"country3":"PRT","product":"DACIA"},"analyticsParams":{"disableDTM":false,"gtmContainerId":"GTM-KL36Q2B","googleAccount":"UA-23042720-1","gtmConsentContainerId":"GTM-MJQBHV7","adobeAccount":" ","gtmOptimizeContainerId":"GTM-K7XWLCV","sling:resourceType":"one/components/structure/adminpage/site/analytics","cookies":{"apiKey":"2e42e6d5-0ab2-410f-b0a0-f463fa4fc393","enableConsentMode":true,"pagePolicyLink":"/cookies.html","enableFunctionalScript":false}},"gigyaParams":{"enabled":true,"apiKey":"3_vHa4J_YWtt74WXiecxWIV1kMa6iaeVnuGGb-FGFzK13O4184phVkDXyPmSPaSCRl","dataCenter":"eu1.gigya.com","sling:resourceType":"one/components/structure/adminpage/site/gigyaParams"},"homePage":"/","link":[{"rel":"canonical","href":"https://www.dacia.pt/contactos/apoio-ao-cliente.html"},{"rel":"alternate","hreflang":"pt-pt","href":"https://www.dacia.pt/contactos/apoio-ao-cliente.html"}],"meta":[{"name":"description","content":"Preencha o formulário para contactar o serviço de apoio ao cliente Dacia. A nossa rede irá tratar do seu pedido. "},{"name":"robots","content":"index,follow"}],"analyticsPageParams":{"businessType":"transverse","mboxActivated":"no","pageName":"customer-support","pageType":"form","sling:resourceType":"one/components/base/analytics","formCategory":"customercare","formName":"ONE-SERVICE-REQUEST","formType":"service_request","formStepNumber":"0","formStepName":"Apoio ao cliente"},"authentication":{"override":true,"needAuth":0,"sling:resourceType":"one/components/base/authentication"},"liveChat":{"activateBtoFunnel":false,"activateProductPlans":true,"activateConfigurator":false,"sling:resourceType":"one/components/structure/livechat","activateEdito":false,"activateHomepage":true},"breadcrumb":{"sling:resourceType":"one/components/base/breadcrumb","items":[{"title":"Homepage","url":"https://www.dacia.pt/"},{"title":"Contacte-nos","url":"https://www.dacia.pt/contactos.html"},{"title":"Apoio ao cliente","url":"https://www.dacia.pt/contactos/apoio-ao-cliente.html"}]}},"slingList":["one/components/common/structure/caseform/homepage","one/components/common/structure/content/globalZone","one/components/common/structure/content/subMenuZone","one/components/renault/common/slice63vB","one/components/common/leadform/slice64v0","one/components/common/structure/content/verticalContentZone","one/components/caseform/structure/content/layout2Zone","one/components/common/caseform/slice97v0","one/components/common/structure/content/subFooter/subFooterZone","one/components/common/structure/caseFunnelParams","one/components/page/featureFlipping","one/components/structure/adminpage/site/searchParams","one/components/structure/adminpage/site/cookieConsent","one/components/structure/adminpage/site/c2gParams","one/components/structure/adminpage/site/googleMaps","one/components/structure/adminpage/site/authenticationParams","one/components/structure/adminpage/site/customization","one/components/structure/adminpage/site/consumptionEfficiencyGraph","one/components/structure/professionalParams","one/components/structure/adminpage/site/tyreLabelling","one/components/structure/adminpage/site/formParams","one/components/structure/adminpage/site/brandsAndModelsParams","one/components/structure/adminpage/site/transverseParams","one/components/common/siteadmin/typesParams","one/components/structure/adminpage/site/seo","one/components/structure/adminpage/site/site","one/components/structure/adminpage/site/analytics","one/components/structure/adminpage/site/gigyaParams","one/components/base/analytics","one/components/base/authentication","one/components/structure/livechat","one/components/base/breadcrumb"],"countPage":2,"headers":{}},"vehicleInventory":{"isRehydrate":false,"isGridDisplayed":true,"hasPaneOpen":false,"previousListSlug":"","isSortOpen":false,"isCriteriasOpen":false,"sortNextValue":null,"totalElements":null,"currentCriteria":"","selectedDealerId":"","tradeInQuotation":{}},"leads":{"leadsError":false,"leadsSuccess":false,"postingLeads":false,"leadId":"","origin":"","campaign":""},"funnel":{"userInfo":{},"isSendingUserInfo":false,"hasErrorSendingUserInfo":false,"sentUserInfoResult":null,"isRehydrate":false,"showCccWorkshopValidation":false},"dealerLocator":{"localities":null,"dealers":null,"searching":false,"autocompleting":false,"error":false},"suggestions":{"searching":false,"autocompleting":false,"error":false},"comparator":{"vehicles":[],"isPaneOpened":false,"isPaneVisible":false,"displayOnlyDifferences":false,"isRehydrate":false},"auth":{"isLoginFailed":false,"isProcessingRegister":false,"isProcessingReset":false,"isProcessingPwdChange":false,"isAuthenticated":false,"isRegistered":false,"isVerified":false,"error":"","errorCode":null,"pwdChangeErrorCode":null,"fieldsErrors":[],"authenticationTime":"","token":"","resettingPasswordFor":"","passwordChanged":false,"isProcessingActivation":false,"isActivated":false,"isActivationCodeResent":false,"isActivationResentProcessing":false,"isActivationFailed":false,"isPwdChangeFailed":false,"email":null},"favorites":{"vehiclesNb":[],"isRehydrate":false},"configuratorAlpine":{"completedSteps":[],"selectedCategoryEquipment":null,"fullScreen":false,"currentAnimations":[],"currentBackground":{},"currentView":{},"isAtelierAlpineView":false},"configuratorDacia":{"views":[],"completedSteps":[],"currentUri":"","displayAxsModal":true,"savedConfiguration":{},"isNavDisabled":false,"batteryCode":"","isRehydrate":false,"simulationParams":{}},"profile":{"isReady":false,"isRehydrate":false,"isGetVehiclesProcessing":true,"error":"","servicesActivated":[],"onBoardingError":false,"updateConsentError":false},"funnelRVP":{"cart":null,"cartInitError":null,"isCartInitializing":false,"isCartInitSuccess":false,"isCartInitFailure":false,"cartUpdateError":null,"isCartUpdateSuccess":false,"isCartUpdateFailure":false,"isRehydrate":false,"financeOffers":[],"financingInfo":{},"isFirstLoading":false,"isFunnelDone":false,"isPaymentFailed":false,"hasPaymentNotificationShown":false},"lcvSelection":{"isRehydrate":false},"vehicle":{"isRehydrate":false,"error":null},"finance":{"criterias":{},"lastSimulation":{},"offersOnPage":[],"rateAlreadySeen":{},"isOfferRepresentativeDisplayed":false,"representativeExamples":[]},"cax":{"cart":[],"isRehydrate":false,"currentSelectedVehicle":{}}}